Refund policy
Returns Policy
You have 30 days from the date you receive your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at support@covelles.com. Items returned without prior return approval will not be accepted. Please note that, in most cases, the return address is located outside your country.
Returns must be shipped via a courier service, and you must provide us with the tracking number. The standard return address will be confirmed by customer service after receipt of your proof of purchase.
Returns Policy Overview
Return period:
You have 30 days from the date of delivery to return your item(s).
Conditions:
Items must be unused, in original condition, and returned in the original packaging.
Return shipping costs:
Return shipping costs are the responsibility of the customer.
How to Return an Item
1. Contact Us
Email our support team at support@covelles.com, including your order number and the reason for return.
2. Receive Return Instructions
Once approved, we will send you a return authorisation and step-by-step instructions by email.
3. Return Address
The return address (once confirmed by customer service) is:
Company:
YunLing Electric & Technology Co. Ltd
Address:
Room 505, Building B, Jinhaissha No. 56
GuanTaiDaDao, NanChen Street
DongGuan City, GuangDong Province
China
4. Package Your Item
Please securely package the item in its original packaging, including all accessories, tags, and documentation.
5. Ship the Return
Drop off your parcel at the nearest shipping location, following the instructions provided in your return authorisation email.
Return costs:
All return shipping costs are borne by the customer.
Refunds
The seller will refund all payments received from the consumer, excluding delivery costs, without undue delay and no later than 10 business days after the returned parcel has been received.
Once your return has been received and inspected, you will receive a confirmation email.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed. No additional fees will be charged for processing the refund.
Inspection
Upon receipt, we inspect the returned item to ensure it meets our return conditions.
Refund Processing
After inspection, your refund will be processed. It typically takes up to 7 business days for the amount to appear on your original payment method, depending on your bank or payment provider.
Exchanges
We do not offer product exchanges.
Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable. These items are clearly marked as non-returnable in the product description.
Consumer Complaint – Defective Product
If goods purchased from us are found to be defective, you have the right to submit a complaint. You may request:
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Replacement with a defect-free item
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Repair of the defect
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A price reduction
You may submit a complaint within one year of discovering the defect. However, the complaint period cannot expire before the end of the product’s warranty period.
Your complaint will be reviewed within 30 days of receipt.
Please do not return the product before contacting us at support@covelles.com.
Contact Information
Store name: Covelles
Address: Hogehilweg 7A, 1101CA, Amsterdam, The Netherlands
Email: support@covelles.com
Phone: +31853332471
Frequently Asked Questions: Click here
Opening Hours
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Monday – Friday: 08:00 – 18:00
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Saturday – Sunday: 09:00 – 16:00
We aim to respond to all emails within 1–2 business days.