Invoicing & Payment Terms
Welcome to Covelles!
These Invoicing & Payment Terms describe how Covelles (“we,” “our,” “us”) processes orders and payments. By placing an order with us, you agree to the terms outlined below.
Payment Methods
We accept the following payment methods:
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Bancontact
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Google Pay
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Apple Pay
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Visa
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Mastercard
Billing Information
Accuracy:
You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made on our website. Please ensure that your email address and payment details are kept current so we can successfully process your orders and contact you if necessary.
Order Confirmation & Invoicing
Order Confirmation:
After placing your order, you will receive an order confirmation email summarising the purchased items, selected shipping method, and billing details. This email serves as your proof of purchase.
Invoice:
An invoice will be included with your shipment and will contain a detailed breakdown of all charges, including any applicable shipping fees and discounts.
Payment Processing
Authorisation:
By submitting your payment details, you authorise us to charge the specified amount to your selected payment method. All transactions are subject to authorisation checks and fraud prevention measures.
Failed Transactions:
In the event that a transaction fails or is declined, we will notify you by email. You will be required to provide an alternative payment method in order to complete your order.
Disputes & Chargebacks
Dispute Resolution:
If you experience any issues with your order, please contact our customer support team at support@covelles.com. We are committed to resolving concerns promptly and ensuring customer satisfaction.
Chargebacks:
Unauthorised or unjustified chargebacks will be thoroughly investigated. If a chargeback is found to be invalid, you will be responsible for reimbursing the charged-back amount, including any associated fees incurred.
Contact Information
Store name: Covelles
Address: Hogehilweg 7A, 1101CA, Amsterdam, The Netherlands
Email: support@covelles.com
Phone: +31853332471
Frequently Asked Questions: Click here
Opening Hours
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Monday – Friday: 08:00 – 18:00
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Saturday – Sunday: 09:00 – 16:00
We aim to respond to all emails within 1–2 business days.