At Covelles, we take pride in a refined and seamless shopping experience. Orders are carefully processed and dispatched within 24–48 hours of purchase.

Once your order has been shipped, you will receive a confirmation email containing your tracking details. These details allow you to follow your parcel’s journey at every stage, either via our delivery partner’s website or through the Track Order section on the Covelles website.

Should you require any assistance, our customer care team is always happy to help.

We take great care in preparing every order to ensure it meets our standards of quality and presentation. Below is an overview of our delivery timeline:

• Order Processing: 1–2 business days (Monday to Friday)
• Transit Time: 4–6 business days (Monday to Friday)
• Order Cut-Off: 5:00 PM (CET)
• Estimated Delivery: 5–8 business days

For detailed information on shipping times and rates within Australia, please visit our Shipping Information page.

Yes. For your convenience, we offer a 24-hour cancellation window. Should you wish to cancel your order within this time, please contact our customer care team promptly and we will be pleased to assist you.

We offer a refined and straightforward returns process, designed to be seamless and discreet. For full details, please visit our Returns Policy page.